The Tipton adopts Mast Origin to elevate application portal
The society has adopted the Mast Origin Platform to manage each stage of the mortgage journey, aiming to accelerate underwriting speeds and streamline processes.
The Tipton & Coseley Building Society has unveiled a new online application portal designed to enhance its mortgage operations and improve the broker experience.
The society has adopted the Mast Origin Platform to manage each stage of the mortgage journey, aiming to accelerate underwriting speeds and streamline processes.
The end-to-end platform has been tailored specifically for the Tipton, covering both residential and buy-to-let products, while integrating with third-party systems for identity and credit checks, valuation fees and survey instructions.
Following a successful soft launch earlier this year, the society is now encouraging intermediaries to register and use the portal.
Jason Newsway, chief commercial officer at The Tipton & Coseley Building Society, said: “Through Mast we’ve been able to completely transform and modernise our mortgage proposition, overhauling the associated processes so it’s easier for brokers to do business with us.
“It paves the way for our Society to scale lending volumes, but without compromising on the high levels of service which brokers and their clients expect.
“Mast themselves highlight efficiency as one of the main advantages of their software and we’re already seeing this in terms of how quickly we can bring new products to market and respond to enquiries.
“There’s also much improved visibility as cases progress. Brokers can interact directly with a dedicated underwriter and be equipped to give immediate responses to clients wanting an update.”
Joy Abisaab, chief executive officer of Mast, said: “Mast was selected following a rigorous process because of our proven ability to deliver complex enterprise transformations and a platform purpose-built for modern lending.
“We do not provide generic software, we deliver infrastructure that gives lenders clarity, control and measurable operational improvement.
“Our platform raises standards across the lending journey, strengthening governance, increasing capacity and materially improving the experience for brokers and borrowers.
“We are pleased to be bringing another mutual live on Mast, further cementing our position as the most adopted cloud-native origination platform in the mutual sector and reinforcing the market’s shift towards modern lending infrastructure.”
Newsway added: “Introducing Mast is the first major step in a multi-year transformation plan for the Tipton designed to expand digital services, enhance systems and create better retail and working environments.
“It shows how we’re prepared to deliver large scale change and embrace new technology based on the honest feedback our brokers give us.”
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