Hope Capital sees record-low loan defaults amid lending growth
The specialist lender said the results followed investment in proactive borrower support alongside an expansion of its lending capacity through several institutional funding lines.
Hope Capital Property Finance has recorded the lowest number of loan defaults in its history, while resolving defaulted loans 30% faster and managing 50% more redemptions than at the same point last year.
The specialist lender said the results followed investment in proactive borrower support alongside an expansion of its lending capacity through several institutional funding lines.
Hope Capital introduced a dedicated loan support team last year, providing every borrower and broker with a point of contact from drawdown through to redemption.
The team has since grown by 60% alongside the lender’s increased lending capacity.
It works with borrowers and brokers on extensions and facility increases and releases refurbishment funds within 24 hours, while monitoring loans through to redemption to identify potential issues at an earlier stage.
Jemma Wood (pictured), director of portfolio, asset and risk at Hope Capital Property Finance, said: “For us, completion is not the end of the relationship with Hope Capital Property Finance.
“From the outset, every borrower and broker is allocated a dedicated point of contact who understands the loan, the project and the intended exit strategy.
“They have someone they know they can simply pick up the phone to throughout the life of the facility.”
She added: “That relationship is really important to us because it means we can stay close to our borrowers, understand how their plans are progressing and look at how we can support them as their requirements evolve.
“We are seeing an increasing number of borrowers and brokers return to us for repeat deals, which is a strong endorsement of the service and relationships we have built.
“For us, it is about building long-term relationships, supporting borrowers throughout their property journey and being a lender they can come back to time and again.”
Kate Cowan, chief financial and operating officer at Hope Capital Property Finance, said: “As we continue to grow, maintaining high service standards remains a key priority for us.
“We know that speed, communication and reliability are important to both brokers and borrowers, which is why we continually look at ways to make the experience of working with Hope Capital as straightforward and efficient as possible.
“That commitment is reflected in the practical support we provide every day, whether that’s releasing refurbishment drawdown funds within 24 hours to help keep projects moving or ensuring procuration fees are paid on the same day as completion, or the next working day for completions after 3.30pm.
“While these may seem like small details, they can make a significant difference to brokers and borrowers. They demonstrate our focus on delivering a service that is responsive, dependable and built around helping our customers achieve their objectives.”
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