Royal London sees 6% rise in protection new business sales
Customer satisfaction rose, with 48% of customers rating Royal London nine or 10 out of 10.
Royal London reported a 6% rise in UK protection new business sales to £483m in the first half of 2026, following changes to its income protection offer and growth in high-net-worth (HNW) business.
The governed range saw net inflows of £1.5bn, with assets under management at £92bn.
Customer satisfaction rose, with 48% of customers rating Royal London nine or 10 out of 10.
Active users of the Royal London app increased by nearly 30% year-on-year to 573,000.
Barry O’Dwyer, group CEO at Royal London, said: “As a customer-owned business, when we do well, our customers share in that success.
“In April, we distributed £199m to 2.4 million eligible customers, including new ISA customers, taking the total we’ve shared since 2007 to over £2bn – a clear demonstration of the value that mutuality can deliver.
“Our Workplace Pensions business continued to grow in the first half of 2026, as more customers chose to bring their pensions together with Royal London.”
O’Dwyer added: “We also launched our Targeted Support ISA service, making it easier for people to access the recommendations they need when making savings decisions.
“Our ongoing focus on delivering long-term value for customers helped to deliver a 13% increase in operating profit, allowing us to continue investing in enhancing services for their benefit.
“Built on our strong relationships with advisers and employers, our strategy positions us well to deliver for customers now and into the future.”
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