Mortgage industry wellbeing improves but burnout risks remain, MIMHC finds

Economic conditions were the largest defined source of workplace stress, cited by 30% of respondents, while workload, targets, staffing shortages, internal systems, management changes and lender and solicitor service were also raised.

Jason Berry, co-founder of MIMHC, said: “There is a huge amount to be encouraged by in this year’s results.

“Seeing good or excellent mental wellbeing increase from 41% to 53%, alongside fewer people reporting poor or concerning wellbeing, represents real progress and should be recognised.

“But we mustn’t allow an improving headline number to disguise what is happening underneath it.

“Almost half of our respondents are still working more than 45 hours a week, sleep has barely improved, almost three quarters have either seen no improvement in their wellbeing or feel it has worsened, and fewer people recognise meaningful wellbeing provision from their employer.

“For me, that creates a really important question for our industry: are we actually working in a healthier way, or have people simply become better at coping with the pressure?”

He added: “Mental health awareness across our industry has come a very long way. The next phase has to be about turning that awareness into practical, visible and measurable action.

“This isn’t about working less, lowering expectations or reducing ambition. It is about creating an industry where people can perform at a high level, build successful careers and achieve their ambitions without routinely sacrificing the things that keep them well.

“Our goal for 2027 is simple: fewer people merely coping and more people genuinely thriving.”