Smart Money People has opened its doors for intermediary feedback to be compiled for its H2 2022 Mortgage Lender Benchmark.
The bi-annual independent research study, run by the customer review and insight website, is aimed at highlighting which lenders are currently providing the best service levels to mortgage brokers and their customers.
Results of the study are planned to be released in December 2022.
Jacqueline Dewey (pictured), CEO of Smart Money People, said: “As complexity increases across the mortgage market for a variety of reasons, the value of the advice process continues to escalate.
“However, so too does the pressure on intermediaries to secure the right products for their clients from the lenders who can best facilitate them.
“As such, it will be fascinating to see which lenders are meeting expectations, who are exceeding them and who may be dipping below them.”
This marks the ninth edition of the Mortgage Lender Benchmark which focuses on helping lenders understand what brokers really think about them and how they compare with other lenders.
The Benchmark will deliver actionable insight and direct feedback to enable lenders to evaluate and develop their proposition.
Within the study, brokers are asked about lenders’ criteria, speed, eligibility, communication and relationship managers.
From today – Wednesday 5th October – until the end of October, brokers will be able to share their feedback about the last five lenders they’ve done business with, be it banks, building societies, specialist, or lifetime lenders.
This research will also ask brokers to rate the technology they use, including criteria and sourcing systems.
Dewey added: “It’s certainly a challenging time for everyone concerned in the mortgage journey and this only emphasises the importance of understanding current market conditions from a broker perspective and for lenders to get to grips with what they need to do to better serve their ever-changing needs and those of their clients.”
To take part in this, brokers need to visit https://smp.reviews/MLBH22022.
