West One Loans has established a new ‘roving underwriter’ role in order to provide key distribution partners with even greater support with cases.
The specialist lender has appointed Ann-Marie Tarrant, who is currently an office-based underwriter at West One, to the newly created position.
As part of her new role, Tarrant will pay regular visits to West One’s key distributors to help with any first and second charge cases as well as provide bespoke training to broker firms on West One underwriting requirements.
Marie Grundy (pictured), managing director of West One’s residential mortgages and second charge division, said: “We want to ensure we are constantly providing a highly responsive and market-leading service, and we are confident this new role will help us achieve that.
“And in Ann-Marie, an experienced, respected and well-liked underwriter, we feel we have the perfect person for the job.”
Within the new role, Tarrant will also have the ability to assess cases on site, meaning cases should be able to progress quicker to completion by reducing the number of day one underwriting needs prior to the case being submitted for approval to their Watford based underwriting team.
West One is confident the introduction of the new role will not only improve its already market-leading service but also deepen its relationships with brokers.
Grundy added: “While remote working has become the norm for some businesses, many people still prefer face-to-face interactions, particularly when dealing with often complicated financial transactions.
“We know our brokers certainly think that way, which is why it made perfect sense to introduce this role to complement our office based underwriting team.”
“Looking forward, we want to assure brokers that we will continue investing in our proposition to ensure that we are delivering a service that is the very best in the specialist end of the market.”
