The Financial Ombudsman Service (FOS) has published its latest complaints data for individual businesses, highlighting an increase in mortgage complaints between 1st July and 31st December 2022 (H2 2022).
The FOS received 4,160 new mortgage and home finance complaints in H2 2022, a rise from the 3,658 complaints recorded in the first six months of the year (H1 2022).
Overall, the FOS saw 79,921 new complaints in H2 2022, compared to 72,978 in H1 2022.
The organisation upheld 34% of complaints in consumers’ favour, a slight drop from the 37% in H1 2022.
The data also showed that there were 50,346 new banking and credit complaints in H2 2022, up from 44,200 in H1 2022.
General insurance and pure protection complaints increased to 19,346 in H2 2022, compared to 17,530 in H1 2022.
However, decumulation life and pension complaints decreased to 3,842 in H2 2022 from 4,193 in H1 2022, and investment complaints dropped to 2,227 in H2 2022 from 2,427 in H1 2022.
