Market Harborough Building Society (MHBS) has made a commitment to intermediaries that it will provide at least 24 hours’ notice before withdrawing products.
The commitment comes as the Association of Mortgage Intermediaries (AMI) and The Broker Collective push for a minimum notice period from lenders.
MHBS provides mortgage and remortgage solutions for complex cases and offers a range of products for expats, HNW individuals, buy-to-let and holiday-let investors and those in need of bridging finance.
Iain Kirkpatrick (pictured), Society chief executive, said: “It’s difficult to watch the impact on intermediaries and their clients unfold again as quick decisions are needed and work/life balance and mental health is compromised to manage the fallout.
“MHBS will commit to providing a minimum notice period of 24-hours for withdrawals, without exception, and only make changes between 9am-5pm during the working week.”
As part of its ‘Thrive Agenda’, the Society has committed to doing the right thing for colleagues, members and its community to help them flourish.
This promise extends to intermediaries and their clients too. Through its Thrive initiative MHBS is already helping to fund housing advice services with local agencies and provide homes for local people in need by investing in local housing.
Kirkpatrick added: “In challenging times it’s more important than ever to work together.
“Trust and communication between us and the intermediary are key to delivering the best outcome for clients.”
