The Family Building Society has promoted Blaine Faragher (pictured) and Philip Townsend to joint directors of underwriting.
They succeed Andrew Deeley, who retired after 10 years in the role.
Faragher previously worked with the Bank of Ireland, as well as holding business development manager (BDM) roles at several major lenders, and working as an adjudicator with the Financial Ombudsman Service.
Townsend joined Family BS in 2013 as an underwriter, having previously worked at Lloyds Bank, Halifax and the Bank of Ireland.
Together, they will lead a team of 24 loan underwriters who review mortgage applications manually on a case-by-case basis.
Mark Bogard, CEO of the Family Building Society, said: “The team of human underwriters we employ at the Family are here to ensure that underserved borrowers are lent to.
“Many of these would-be borrowers are finding it increasingly difficult to re-mortgage, let alone take out a new mortgage in these uncertain times.
“Phil and Blaine’s team are here to personally support brokers whose clients are being turned down by the major lenders, just because of their age or their stories are just too complicated for their computers. Tell us their stories instead.”