Smart Money People, the financial services review site, is now accepting intermediary feedback for its H2 2023 Mortgage Lender Benchmark.
This bi-annual independent study aims to identify which mortgage lenders are providing the best service to brokers and their customers. Results are expected in November 2023.
Brokers are asked to evaluate lenders on criteria such as speed, eligibility, and communication.
Feedback will be collected until October 15th, allowing brokers to review banks, building societies, and specialist or lifetime lenders.
The study will also ask brokers to rate the technology they use.
The previous benchmark, released in June 2023, involved over 770 brokers and covered 113 lenders. It recorded an overall satisfaction rate of 83.4% and a Net Promoter Score (NPS) of +34.0.
Jacqueline Dewey (pictured), CEO of Smart Money People, said: “The mortgage market has been in considerable change for over 12 months now and so intermediary advice remains as important as ever.
“Brokers need to know that lenders will deliver on their promises, which is why our Benchmark research examines which lenders are currently providing the best service levels to mortgage brokers and their customers.”
For more information, contact jess@smartmoneypeople.com.
