Fintech mortgage lender Gen H has scored an ‘excellent’ Net Promoter Score (NPS) of 83 in its Q3 relationship survey of panel brokers.
This marks a rise from a score of 76 in the first quarter of this fiscal year. The survey found that 88% of brokers are extremely likely to recommend Gen H to colleagues, while only 5% were detractors.
The high score comes alongside a TrustPilot rating of 4.9 for the company. Brokers particularly praised the service and relationship management they received, highlighting the “friendliness and support” from business development managers. One broker commented that the Gen H staff were “brilliant, personable and knowledgeable”.
Other strong points noted by brokers included the company’s innovative mortgage products, tech platform and common-sense approach to underwriting.
According to one broker, Gen H is a “great lender and exactly what the market needs. A lender with a REAL flexible approach.” Another said the company was “shaking up the broker world”.
Gen H continues to focus on strengthening its relationships with brokers. Recently, it launched a new affordability calculator and an A–Z criteria centre, designed to simplify the application process for brokers. The firm also added two new business development managers and a broker specialist to its team.
Will Rice, CEO of Gen H, said: “We’re very proud that our broker partners have rated our service so highly.
“Our teams are constantly striving to deliver outstanding outcomes for customers and brokers alike, and it’s gratifying to see our team’s dedication and commitment to excellence reflected in such a high NPS score.”
Since its intermediary channel launch in summer 2021, Gen H has grown its broker panel to over 12,000 and plans further expansion in the coming months.
