Gen H has shared the results of its latest customer Net Promoter Score (NPS) survey, which came in at a score of 87.
This is higher than the lender’s score for Q2, which was 80.
Customers highlighted Gen H’s helpful customer service team, innovative mortgage products, flexible criteria and quick, simple processes.
87% of respondents were promoters and only 2% were detractors.
100 customers responded to the survey across both direct to consumer and broker channels.
In recent weeks, Gen H began using Experian’s Score Boost data in its credit decisioning.
This data can boost the credit profiles of aspiring buyers who do not otherwise meet the lender’s credit score threshold.
Pete Dockar, chief commercial officer at Gen H, said: “Our team works very hard to make sure we’re always delivering the best possible outcomes for our customers, and it’s wonderful to see that effort reflected in our NPS score.
“This score reflects the level of service our customer’s experience across all our channels, so thanks are due to the many great brokers we work with as well as our exceptional in-house advisors.”
