Cavendish Online, part of Lloyds Banking Group, has partnered with Aveni.ai to introduce AI in analysing customer calls in the protection market.
This move aims to enhance the quality of advice and detect customer vulnerabilities efficiently.
Rose St Louis, CEO of Cavendish Online, said: “Delivering excellent outcomes for all customers is at the heart of Cavendish Online’s mission.
“Now we can incorporate Aveni’s Generative AI into our processes to provide insight which will help us learn and consistently deliver high quality advice and service to our customers.
“This collaboration marks a significant milestone both for us and for the entire protection market, putting Cavendish at the forefront of AI-driven innovation for financial services distribution, and further demonstrating our commitment and focus on delivering great customer outcomes.”
Andy Johnston, Aveni, added: “Cavendish Online is making a significant impact in the UK protection market and demonstrates a commitment to innovation and ambition that resonates with our team at Aveni.
“We have been selected as an AI-partner because of the solutions-based approach of the Aveni platform, combining financial services know-how, with deep expertise in Generative AI and Natural Language Processing.
“The power of Generative AI will be a game changer in this sector. We look forward to working together in partnership to explore further solutions.”
