Andy Clachers (pictured) has been appointed chief operating officer (CEO) of The Property Ombudsman.
He previously spent 17 years in leadership roles within financial services, including positions at AXA and Standard Life in Asia.
In 2023, Clachers returned to Scotland to serve as regional managing director at Belvoir Group.
His appointment comes as the Ombudsman seeks to enhance its service amid Government reforms aimed at the private rented sector (PRS).
Clachers said: “It’s such an important time for the property industry with reforms to leasehold and the private rented sector aimed at improving outcomes for both consumers and businesses.
“We want to work with businesses to prepare them for any changes and empower them to deliver the best service using the insight we’ve built up over the last 35 years.
“Our Codes of Practice set the standards for the industry, and we want to develop our service using innovations to streamline processes to constantly evolve and improve our service.”
