Central Trust has released the results of a customer satisfaction survey conducted at the point of sale.
The survey assessed various aspects of the customer experience, including service quality, clarity of communication, and whether financial solutions met customer needs.
The findings indicated that 99% of respondents rated their experience with their adviser as excellent, while the remaining 1% described it as good.
No customers reported their service as fair or poor.
In terms of meeting financial objectives, 98% of customers confirmed that the financial solutions offered aligned with their needs and goals.
Clear communication was also highlighted in the survey, with all respondents stating that their adviser answered their questions satisfactorily and that the provided documentation was easy to understand.
Additionally, 100% of customers reported a clear understanding of the features, costs, and risks associated with their mortgage or loan product.
One customer said: “I was initially hesitant about the process, but my adviser explained every
detail clearly, making me feel comfortable and informed.
“Their patience and knowledge made a big difference.”
Another added: “The adviser really took the time to understand my needs and offered solutions I hadn’t considered.
“The service felt personal, and I appreciated the level of care shown.”
Jenny Bush, head of direct sales at Central Trust, said: “The feedback we’ve received from our
customers reflects our commitment to putting their needs first.
“By ensuring they feel supported and fully informed at every stage, we’re not just meeting expectations – we’re exceeding them.
“We’re proud to see such positive results and remain dedicated to maintaining these high standards.”
