A report from the Open Property Data Association (OPDA) found that many homebuyers and sellers are unhappy with how homes are bought and sold in the UK.
The survey revealed that the main problems were poor communication, delays and having to provide the same documents more than once.
40.6% of respondents said poor communication between parties was the hardest part, and 39.5% said they had to chase for updates.
62.3% were asked to provide the same paperwork several times, which caused confusion and stress.
Nearly half, 45.9%, waited between three and six months to exchange contracts, although most expected it to take one or two months.
Most people supported digital property packs to make things easier, with 82.2% saying they liked the idea and 76.7% saying they would use technology to share documents securely.
When it came to digital tools, data security and ease of use were top priorities, chosen by 33.1% and 12.4% of respondents.
25.5% said the Government should take the lead on digital reform.
Maria Harris, chair of the OPDA, said: “Consumers are telling us loud and clear: the current homebuying process doesn’t work for them. It’s fragmented, inefficient and opaque.
“This research makes an undeniable case for digital reform and shows that the public is more than ready for it.
“With the right frameworks in place, we can finally deliver a homebuying process that is secure, streamlined and fit for the 21st century.”
