12 insurers have been named by the Protection Distributors Group (PDG) as signatories to the 2025 Claims Charter.
The insurers are Cirencester Friendly, The Exeter, Holloway Friendly, Guardian, HSBC Life, Legal & General, LV=, National Friendly, Beagle Street, Royal London, Scottish Widows and Shepherds Friendly.
Each will get a 2025 Claims Charter badge to show they met this year’s criteria.
Emma Thomson, vice chair at the PDG, said: “To have more insurers meet the criteria this year has been fantastic to see.
“We have been engaging closely with a number of insurers on the time to assess claims and know how much additional investment and time has been put into this most important aspect of our industry to raise standards.
“All insurers have demonstrated through the survey some wonderful work they’re doing to support claimants, and it was really heartening to see a significant improvement in the time to assess claims, even by those who haven’t quite managed charter status.”
Thomson added: “Some firms are very close indeed to meeting the criteria so I’m hopeful we’ll see more insurers achieve status before the year is out.”
