Mortgage Advice Bureau (MAB) has confirmed it will roll out a financial vulnerability assessment tool to its broker network in August 2025.
The tool, developed by Comentis, was trialled for four months before the decision was made to deploy it nationwide.
The aim is to help brokers spot and support vulnerable customers during the homebuying process.
Customers will be able to add information about their own circumstances, which is expected to improve the accuracy and consistency of data.
Paul Gill, group chief risk officer at MAB, said: “We’re excited to be implementing the Comentis tool across MAB.
“This development is key to helping MAB ensure we continue to meet the Consumer Duty requirements.
“It’s also testament to how we’re adapting the way in which we better support both customers and advisers, particularly when it comes to identifying vulnerability.”
Jonathan Barrett, CEO at Comentis, said: “Following a successful trial, we’re delighted to be supporting Mortgage Advice Bureau with the implementation of our tool.
“The mortgage sector has a vital role to play in safeguarding vulnerable customers, particularly as regulatory focus continues to increase, especially around identification, support and data.
“Implementation of this tool is a significant step forward in ensuring mortgage intermediaries meet these crucial obligations, ensuring that vulnerable customers receive the support they need and deserve.”
