The Regulator of Social Housing (RSH) has published a report on its small provider Tenant Satisfaction Measures (TSM) data submission pilot.
The pilot ran with a selection of small social housing providers including local authorities, almshouses, for-profit providers, supported housing specialists and other private registered providers.
The voluntary pilot aimed to find out how small providers collect TSMs and to weigh up any benefits or challenges of asking them to submit this data to RSH.
The report found that collecting TSMs gives both providers and tenants useful information about service performance in different areas, which can help drive improvements.
Feedback from the pilot showed that TSMs are important, but also highlighted that comparing results from small providers is often not meaningful and requiring a formal submission could add unnecessary work for them.
Based on the findings, RSH said it will stick to its current policy.
Small providers will not be required to submit TSM data to RSH, but they must continue to collect TSMs and publish their results like all social landlords.
Will Perry, director of strategy at RSH, said: “We are grateful to all the providers who took part in our data submission pilot.
“We really value the additional insight they gave us, which demonstrates the value of small provider TSMs, and confirmed our existing approach to data submission.
“All social landlords, including small providers, must continue to use their TSM results to drive service improvements for the benefit of tenants.”
