Great Places Housing Group has appointed Matt Foreman as chief customer officer (CCO).
Foreman is set to take on the role in spring 2026 following the departure of Guy Cresswell, who is stepping down after 32 years at the organisation.
Foreman is currently executive group director for customer services at L&Q in London and Greater Manchester.
Before that, he was integration and operations director at Trafford Housing Trust, leading services and managing Trafford’s move into the L&Q Group.
He has over 29 years’ experience in social housing, including more than 12 years in leadership teams, with time spent in the North East, England and Scotland.
He has worked across local authorities, arms-length management organisations, stock transfer organisations and registered providers.
Previous roles include managing director of Dumfries and Galloway Housing Partnership, part of the Wheatley Group, and customer service director at Your Homes Newcastle.
Foreman is also a member of the Chartered Institute of Housing and sits on the board of the Scottish Borders Housing Association.
Foreman said: “I am excited to be joining Great Places as the Chief Customer Officer.
“Great Places has a fantastic reputation for delivering great services and making an impact in the communities it serves.
“I am looking forward to becoming part of the team that builds on that great reputation and service for our customers.
“I have big shoes to fill, as Guy has made such an amazing contribution to the success of Great Places over the last 32 years.”
Foreman added: “I am proud to take on the mantle and will use my skills and experience of nearly three decades in social housing to support Great Places in its future ambitions.”
Alison Dean, CEO at Great Places, said: “I’m confident that Matt will do a great job for our organisation, our customers and colleagues.
“He has a passion for delivering excellent customer services, and this really shone through during the robust interview process.
“He is well versed in the challenges and opportunities we’re facing as a sector, and his unwavering commitment to providing great outcomes for customers made him an excellent fit for the role.”
Dean added: “Guy will undoubtedly be hugely missed in our business, and I’d like to thank him for the fantastic work he has done that has made a difference to so many people over the years.
“I know Matt is excited to build on this legacy and continue to help us deliver on the ambitions within our Corporate Plan, Here For Our Customers.”
