There has been a modest decline in excessive working hours within the mortgage industry, but burnout remains a major concern for many, data from The Mortgage Industry Mental Health & Wellbeing Report 2025 has revealed.
According to the annual survey from the Mortgage Industry Mental Health Charter (MIMHC), 59% of industry respondents reported working more than 45 hours per week, a slight dip from 62% in 2024.
A further 48.4% reported working 45 to 60 hours a week; while 6.3% said they typically work 60 to 75 hours.
Alarmingly, 4.5% of respondents reported working over 75 hours per week.
Scott Howitt, sales director at Chartwell Mortgage Services, said: “While most respondents work 45–60 hours a week, the rise in those working over 60 hours is concerning.
“Firms must be more proactive in helping colleagues manage workloads, set boundaries, and protect recovery time if we want to sustain both wellbeing and performance.”
According to the findings, a lack of sleep and recovery remained an issue.
Only a minority of respondents reported five or more nights of “enough sleep” each week, with 22% saying they never get a full night’s rest.
Just 6% said they achieve seven adequate nights of sleep.
The results of the report reinforced the sector-wide need for workload and boundary-setting interventions.
One respondent noted: “I am self-employed and this year I have entered into partnerships with other firms to ease my workload and share success.”
This year, nearly 400 professionals took part in the survey, with the full findings set to be released on Tuesday 30th September.
