Technology company Mast has launched its latest product, ‘Assist’, a Lending Policy Assistant designed to modernise how brokers access and interpret lender criteria.
The new tool provides brokers with instant, policy-backed answers to complex lending questions, replacing time-consuming calls, emails, and manual searches through lengthy PDF documents.
By typing a question directly into the system, brokers can receive accurate responses within seconds, each linked to the lender’s verified policy.
The company said the innovation delivers greater efficiency for brokers while reducing the operational burden on lenders’ support and underwriting teams.
Joy Abisaab, chief executive officer of Mast, said: “Mortgage criteria is very complex. Brokers can work with over one hundred lenders, all with different rules, explained in different ways.
“It’s a minefield and easy to see how policy might be misinterpreted, or worse not even found. Mast Assist makes it simple. Brokers get the answers they need instantly, and lenders cut support overhead while improving submission quality. It is a win–win.”
Mast said Assist helps lenders streamline their operations by deflecting repetitive policy queries, improving application quality, and ensuring consistent compliance.
Each answer provided is supported by official policy citations, giving brokers confidence in their submissions.
The platform also generates insights into areas of frequent confusion or unmet broker demand, helping lenders identify where policy updates may be needed.
