Paragon Bank has expanded its mortgages division with the appointment of Simon Glass as head of mortgage operations.
Glass will lead the bank’s operations team with a focus on delivering good customer outcomes and reports into mortgage lending director, Lisa Steele.
His remit covers Paragon’s buy-to-let underwriting, completions and customer relationship teams, spanning new business and further advances across the mortgage application process from initial submission through to funds release.
Steele said: “Buy-to-let is in our DNA and we’ve evolved throughout our thirty years supporting landlords.
“This is something we continue to do, and an important aspect of Simon’s role is driving positive change, building on our culture of continuous improvement.
“This has seen us invest in our people and technology and refine our processes to improve the broker experience.
“Simon plays an important part in Paragon delivering faster, smarter mortgage applications, whether that’s the complex cases we continue to excel at or more simple propositions.”
Glass has more than 25 years’ experience in financial services, including 16 years in mortgages across underwriting, mortgage advice, business development and sales leadership roles, as well as heading a mortgage brokerage.
He said: “Having worked for lenders in a range of roles, as well as experience on the broker side of things, I have a good understanding of how the two work well together.
“I’m excited to bring this experience to Paragon, tapping into it refine our processes and deliver an even better service to brokers.”
