Crystal Specialist Finance, the specialist finance distributor, has today launched a range of enhanced features to its CrystalHub Dashboard portal.
Crystal uses its own bespoke in-house system – CrystalHub – to offer online quotation, online application and a streamlined case management service which enables quicker completions, increased conversions and provides an elevated user experience.
From today, a range of new enhanced features to CrystalHub have been introduced, including:
- A new personalised dashboard which ensures all personal information is protected securely and is easy to access.
- The introduction of an end-to-end case management journey, allowing accelerated progress from enquiry to completion.
- Visibility of cases via a personalised dashboard, providing easily-observable real-time updates that allow users to easily manage client expectations.
- A new document checklist to ensure all application requirements are understood from the outset and through the processing period.
- An upload feature to save time ensuring the information required to progress applications can be provided quickly.
Advisers can access their own personalised CrystalHub Dashboard portal by visiting hub.crystalsf.com.
Kris Corns, operations director at Crystal Specialist Finance, said: “We are passionate about delivering the very best customer experience along with the very best possible funding outcome at all times.
“Our broker and introducer customers have been telling us that they want a simple, intuitive and interactive system which is mobile optimised and easy to engage with. CrystalHub Version 2 delivers this and will continue to evolve and improve from the user feedback we receive.”
