News
FLA welcomes Financial Ombudsman complaints reforms
The FLA said changes represented a step towards a fairer complaints system.
Complaints
News
Estate agent complaints surge by nearly 50%, finds Propoly
Tenant complaints rose to an estimated 4,220 in 2025, up from 2,863 the previous year.
News
Property auctions generate four times more complaints than wider housing market, says Ombudsman
The report found that property auction complaints represented 5% of all complaints received by the Ombudsman in 2025 and 9% of all residential sales complaints.
Featured
Insurance complaints rise 10% as sector drives growth in UK financial grievances
Insurance complaints rose by more than 72,000 in six months, making the sector the biggest contributor to rising UK financial complaints, according to analysis by MyHealthPal.
News
Complexity in redress system stops leaseholders from escalating complaints, LEASE finds
The main factors for escalating property issues were the likelihood of action, the impact on service charges, available guidance, and cost.
News
Housing Ombudsman launches tiered process to help landlords fix issues
The change allows the ombudsman to step in if a landlord’s performance is below others on key measures.
News
Financial services complaints rise and redress jumps 20% – FCA
Total redress paid in 2025 H1 went up 20% to £283m from £236m in 2024 H2.
News
Property Ombudsman sees record enquiries in 2024 as demand surges across lettings and leasehold sectors
More than 73,000 consumers contacted The Property Ombudsman in 2024, with £1.49m awarded and tenant-related complaints driving case volumes.
Lead Story
FCA receives over 94,000 home finance complaints in H2 2023
Overall, financial services firms received 1.87 million complaints throughout the second half of 2023, marking a slight decrease of 1% from H1.
Featured
Regulators finalise more transparent Complaints Scheme
The revised scheme provides clarity around what people can expect when they complain.
News
Financial Ombudsman Service eyes changes to incentivise proactive resolution of complaints
The Financial Ombudsman Service has launched a consultation on proposed amendments to how it reports business-specific complaints data, aimed at incentivising businesses to settle complaints proactively.