Consumer outcomes

News

Consumer Duty enters new phase as FCA focus shifts to customer outcomes, says MorganAsh

The support services provider said regulatory expectations are increasingly focused on firms' ability to evidence good outcomes, particularly for vulnerable customers.

31 Jul 2026

News

Comentis launches outcome survey platform to support Consumer Duty compliance

Comentis said the tool enables firms to move beyond identifying vulnerable customers and towards demonstrating that good outcomes are being delivered across all client groups.

25 Mar 2026

Featured

EV calls for data-driven approach to FCA’s Targeted Support

EV said the regulator’s proposals have the potential to transform consumer support, but warned that success hinges on using richer data sets and embedding model-driven tools into firms’ processes.

29 Aug 2025