News
FLA welcomes Financial Ombudsman complaints reforms
The FLA said changes represented a step towards a fairer complaints system.
Financial Ombudsman Service (FOS)
News
Financial Ombudsman Service appoints permanent CEO and chief ombudsman
Jenny Simmonds joins as permanent chief executive officer (CEO), while James Dipple-Johnstone has been named Chief Ombudsman.
News
HM Treasury sets out reforms to make FOS decisions clearer
Simon Harrington said: “Whilst we believe this package of measures is overwhelmingly positive, we still have questions around how they will work in practice."
News
MorganAsh urges firms to upgrade IT for new customer vulnerability standards
Andrew Gething, managing director of MorganAsh, said firms should act now as this guidance is now the standard for the Financial Ombudsman Service.
News
Financial Ombudsman Service plans levy and fee increase for 2026/27
The service expects to receive around 188,000 cases in 2026/27, covering financial products like bank accounts, credit cards and insurance.
News
FCA appoints Liam Coleman as interim chair of FOS
Coleman will take over from Baroness Zahida Manzoor CBE, who is stepping down after two terms.
Regulation
Financial Ombudsman Service complaints hit six-year high
Irresponsible and unaffordable lending complaints went up to 71,685 from 33,221.
Featured
Financial Ombudsman Service risks damaging financial sector, warns Ahmed Bawa
In an open letter to Emma Reynolds MP, the Economic Secretary to the Treasury, Bawa called for urgent reform of the FOS to better support advisers, firms, and consumers alike.
News
FLA responds to call for input on modernising the redress system
The FLA stated that the FOS has strayed from its original purpose as an alternative dispute resolution body set by Parliament.
News
Financial Ombudsman forecasts increased consumer complaints in 2024/25
Anticipated rise in consumer complaints driven by lending and insurance issues, says Financial Ombudsman Service.
Residential Mortgages
Financial Ombudsman Service reports increase in mortgage complaints in H2 2022
The FOS received 4,160 new mortgage and home finance complaints in H2 2022, a rise from the 3,658 complaints recorded in the first six months of the year (H1 2022).
Lead Story
Financial Ombudsman Service award limits to increase
The changes have been made in accordance with inflation adjustments, as measured by the Consumer Prices Index (CPI).