News
GW Financial Solutions adopts MARS to support vulnerable debt clients
The integration means MARS now collects structured vulnerability data for the whole client base.
Morgan Ash
News
AI-generated vulnerability claims drive rise in financial services fraud, MorganAsh finds
Andrew Gething said: “While we mustn’t rule out those using AI to assist with communication or overcome barriers to engagement, we have to be vigilant."
News
MorganAsh launches calculator to highlight vulnerable customers
Andrew Gething said: “The aim of our calculator is not to provide an exhaustive scientific result, but a statistical indicator of how many customers are vulnerable and in what ways.”
News
MorganAsh backs FCA call for firms to take proactive approach to customer vulnerability
Andrew Gething said: “We welcome the regulator’s call for proactive, as well as reactive approaches – something we have been campaigning on for some time now."
Compliance
MorganAsh launches gap analysis service for vulnerability management standards
The analysis covers key areas like identification, customer support, data and systems, lifecycle management, reporting and audit trail.
News
Firms risk missing vulnerable customers in financial inclusion push, warns MorganAsh
The firm warned that financial services companies must first understand customer vulnerability if they are to serve everyone properly.
Compliance
MorganAsh enhances MARS for greater customisation and integration
MARS now offers tailored versions and settings for each industry, including mortgages, financial advice, credit, debt, building societies and insurance.
News
MorganAsh and PayPlan partnership improves support vulnerable customers
After using MARS, 92% of customers were identified as vulnerable and 7% as potentially vulnerable.
News
Firms must digitise vulnerability checks to meet FCA rules, warns MorganAsh
MorganAsh said firms need to digitise their approach to meet these aims, keep costs down and comply with Consumer Duty.
News
Most consumers willing to complete vulnerability assessments – MorganAsh
The findings from the MARS found high response rates to customer vulnerability questionnaires across advice, credit, debt and insurance sectors.
News
Caring responsibilities among most common customer vulnerabilities – MorganAsh
The most common life events for vulnerable customers were bereavement, divorce or separation, and caring responsibilities.
News
Firms urged to “get to grips” with customer vulnerability – MorganAsh
Gething’s remarks followed the FCA ‘Financial Lives survey’, which found that 49% of UK adults, over 26 million people, had at least one sign of vulnerability.