Most homeowners are using savings or taking on additional borrowing to pay for essential home improvements, according to research from the Federation of Master Builders and Homeowners Alliance.
Its 2025 Global Accounts found that social landlords spent a record £10bn on repairs and maintenance, up 13%, with £3.9bn of this capitalised.
The policy goes to cabinet this week and will line up with new consumer standards from the Regulator of Social Housing (RSH).
AskLettie guides tenants through basic checks and escalates unresolved reports to landlords, attaching the full communication history.