
Complaints to New Homes Ombudsman rise 204% in 2025
Formal complaints to the New Homes Ombudsman Service (NHOS) rose by 204% from 593 in 2024/25 to 1,802 in 2025/26.

Formal complaints to the New Homes Ombudsman Service (NHOS) rose by 204% from 593 in 2024/25 to 1,802 in 2025/26.

The headline index fell from 44.7 in July to 44.3 in August, remaining below the neutral 50 mark for the 20th month in a row.

The findings come as the Financial Conduct Authority (FCA) continues its supervision exercise into Consumer Duty, which has already resulted in several investigations into firms.


Average house prices in Scotland increased by £3,471 over the year to June 2026, according to analysis from DJ Alexander, with prices rising faster than in England and Wales.

Waverley recorded the largest annual fall in private rents among UK local authorities in the year to July 2026, according to analysis from Landlord Resource, as the proportion of over-65s living in private rented accommodation reaches 18%.

Some 35% of buyers said the presence of damp or structural problems would stop them making an offer, rising to more than 40% among first-time buyers and family movers.

The number of land-only listings coming to market increased by an average of 44.1% a month between February and July 2026, according to LandSale, with the South West recording the strongest regional growth.

86% expect to spend less time searching for a property because of school-related commitments.

Nearly a quarter of first-time buyers (23%) said Stamp Duty is a barrier to them personally buying a home, rising to almost a third (31%) of second-steppers.

Key Equity Release has warned that the rising number of adult children living with or returning to their parents could be adding significant financial pressure for older homeowners approaching retirement.

Laura Pomfret, personal finance expert at Compare the Market, said: “An extra £283 a month on your mortgage is a significant amount of money for most households."
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