Opinion
Broker technology continues to evolve, but not all are adopted or trusted
Jake Sandford discusses the latest broker technology trends and which tools are delivering the strongest user experience.
Smart Money People
News
Insurance customer satisfaction declines in Q2 – Smart Money People
The review platform's UK Insurance Market Report found overall customer satisfaction fell from 3.27 to 3.02 out of five between the first and second quarters.
News
OMS retains top CRM ranking in Smart Money People study
The CRM and loan origination platform achieved the highest Broker Experience Index score in the CRM category for the second consecutive reporting period.
News
M&S Bank and Homeprotect see biggest rise customer satisfaction in June – Smart Money People
Homeprotect’s rating rose to 4.82 out of 5, M&S Bank reached a rating of 4.17 and American Express saw its rating go up to 4.31.
News
Halifax retains top broker experience accolade in Smart Money People’s H1 2026 Mortgage Lender Benchmark
The report covered broker feedback for the first half of 2026 and found overall satisfaction with mortgage lenders stayed stable at 4.22 out of 5.
News
Monzo named Best British Bank at Smart Money People’s British Bank Awards
Zopa Bank won Best Banking App and retained Best Credit Card Provider, while Leek Building Society was named Best Building Society and retained Best Specialist Mortgage Provider.
Featured
Smart Money People launches latest mortgage lender benchmark survey
Brokers invited to assess lender service and technology ahead of H1 2026 results.
Opinion
Mainstream lenders set the standard
Jake Sandford, head of data and analytics at Smart Money People, reveals that brokers now judge lenders primarily on end-to-end experience.
News
Smart Money People appoints Peer Jelendorf as CEO
Jelendorf joins from savings and investment platform Moneybox, where he most recently served as head of commercial.
Opinion
Product transfers versus remortgages: could the tide be turning?
Jake Sandford, head of data and analytics Smart Money People, discusses the rise of remortgaging in the face of product transfers.
News
Halifax tops broker satisfaction as lender experience hits new high, report reveals
The Smart Money People’s H2 2025 Mortgage Lender Benchmark found overall satisfaction with lenders rose to 4.25 out of 5, the highest since 2020.
Opinion
Mortgage Lender Benchmark: What brokers told us and what might lie ahead for H2
Jake Sandford, head of data and analytics at Smart Money People, shares the results of its H1 2025 Mortgage Lender Benchmark.