The Housing Ombudsman Service

Housing Ombudsman urges landlords to “avoid apathy” on window disrepair

Data found that 9% of window-related cases in 2025-26 resulted in severe maladministration, compared to the usual 2%.

Housing Ombudsman Service case determinations rise by 30% in 2024-25

KPI data showed 58% of residents who had their cases supported at dispute were satisfied with the service. 

Housing Ombudsman launches tiered process to help landlords fix issues

The change allows the ombudsman to step in if a landlord’s performance is below others on key measures. 

Housing Ombudsman review finds most complaints still upheld despite improvement

The overall maladministration rate dropped by 2 percentage points, with a 7% fall in complaint handling failures.

Private rental sector must grow to meet housing demand, says Propertymark

Propertymark agreed with the Housing Ombudsman that the social housing sector was missing a consumer-choice dynamic, unlike the PRS. 

Housing Ombudsman to release ‘Good Practice’ guide to landlord-tenant relationships

The guidance will address both maintaining effective relationships and restoring those that have broken down.

Housing Ombudsman finds landlord maladministration rate as high as 87% in some London boroughs

Ombudsman launches investigation into Southern Housing

The investigation was prompted after the landlord’s complaint handling maladministration rate rose from 56% to 81% in the past year.