AI technology provider Meet Parker’s AI mortgage chatbot, has taught itself how to engage with clients and brokers in regards to green mortgages.
Parker can now recognise various permeations, sayings and terminology linked to a green mortgage and converse with the user, in order to help educate and better understand this area of the market.
With Parker enabled on a website or social media – clients or Intermediaries can now ask Parker questions relating to green mortgages. No matter how simple, complicated or random the question… Parker can analyse the conversation flow and knows how best to respond to the chat.
Examples:
“What’s a green mortgage?”
“I’ve heard about eco mortgages; can you tell me more?”
“Hippie Mortgages… do these really exist?”
“Will I get a better rate on my mortgage if I have a higher EPC rating?”
“How many lenders offer green mortgages?”
Phil Bailey, managing director, said: “With the interest in green mortgages on the rise, it was only a matter of time before we began to have lenders and brokers both asking if Parker can pick up and respond to these types of queries. Triage and make first contact with those that require help in this area of lending. “Parker is more than capable of handling not just the out of the box Green Mortgage questions, but many of the variations that could be asked. Parker has been learning the different sayings, terminology, acronyms and phrases a client or Intermediary may ask.
“This could be a simple “What’s a green mortgage?” through to something a little quirkier and “How do I apply for a hippie mortgage?”. Everyone has their own unique way of saying or asking for something, Parker is designed to breakdown those barriers and no matter how strange, direct or randomly worded the question – Parker knows how to response or when to escalate to a real-person.
“We gave Parker the outline of a green mortgage, product and criteria. Then, with the help of his AI, has taught himself the best responses for each scenario and the various ways someone could ask for help on this subject.
“There is a smarter way to assist both client and intermediary channels, much if this is through the use of AI.”
