Hodge has re-entered the residential mortgage market with its 50+, RIO and holiday let mortgages, after a short break from new business.
Having experienced record volumes of business in recent months, Hodge made the decision to close to new applications for a two week period to restore its service levels.
As of 9am today new applications for all products were open again once again, with service level agreements (SLAs) back to 48 hours.
Emma Graham (pictured), Hodge’s business development director, said: “We pride ourselves on our service and the fact our underwriters assess on a case-by-case basis, to support both brokers and customers in the moments that matter.
“It was so important to us to be honest about the fact we were creaking. I’m pleased to say feedback from our broker partners has been extremely positive – in person and across social media too and we are incredibly grateful for all the positive support
“Hodge’s SLAs are currently 48 hours – with other service guarantees to intermediary partners available again too.
“As a growing, specialist broker, we’ll continue to explore new ways of working and invest in modern technology to ensure we’re able to offer the service levels our brokers have come to expect.
“I’d like to take the opportunity to thank our brokers for their ongoing support and understanding in recent weeks, we’re incredibly grateful.”
