Legal & General Mortgage Club has launched the Referral Pro tool, a service that helps advisers meet the needs of their client base, while aligning with Consumer Duty regulations.
The referral tool was developed to expand the range of services advisers can support their customers with, without the need to upskill.
The range of services provided by the tool include general insurance, protection, wills and trusts, insurance for specialist properties such as houses in multiple occupation (HMOs) and semi-commercial properties, specialist health insurance, home emergency cover, and a broad range of specialist lending areas.
Clare Beardmore, director of distribution and mortgage club at Legal & General Mortgage Services, said: “In the age of Consumer Duty, it’s essential that advisers provide a holistic view of the products and services available to a customer to suit their individual needs.
“The launch of Referral Pro will help advisers ensure they can refer customers to the solutions they need, should they not be able to advise them directly.
“Allowing advisers to say yes to more requests will help drive customer satisfaction and therefore improve client retention rates.
“We’re dedicated to supporting advisers with solutions that help them best serve their customers and look forward to seeing the benefits that Referral Pro can bring.”
