All three of Atom bank’s telephone business development managers (TBDMs) have gained their National Association of Commercial Finance Brokers (NACFB) CertCFB qualification.
Emma Vardy, Jamie Fletcher and Sarah Pickard Fossey completed the course in order to gain new skills that will make them more effective in looking after the commercial finance brokers on their panel.
This followed significant investment in the bank’s broker portal, with more than 170 upgrades made over the last 12 months which are already delivering much faster loan processing.
David Castling, head of intermediary distribution at Atom bank, said: “I would like to congratulate all of our telephone BDMs for gaining their NACFB CertCFB qualification.
“As a bank, we are determined to deliver a higher standard of support to our commercial broker partners, and boosting the skillset of our team in this way is a vital step towards doing that.
“We know that combining the right processes with the best possible team is making a tangible difference towards brokers and their clients.”
Emma Vardy added: “I’m thrilled to have passed the course, which has given me first hand experience and insights into what brokers are dealing with on a daily basis.
“That knowledge will help me provide greater support and understanding for all of my brokers as we continue to ramp up our support for UK small and medium enterprises (SMEs).”
